How do I create a better process with customers signing in person?

It is always best to think of this as crowd control. Where do you want the customer to walk, and what do you want them to see. Those are the biggest questions to ask.

Here is a layout of the open floor plan with no clear direction for the customer to walk besides the check-in window at the far left corner.

Layout #1

Here is a diagram of how the entire space can be updated to direct traffic flow in and out, making sure the customers see the signs and or Ipad stands to sign their waiver.

This is also a great opportunity to use this space for merchandise to sell. Grocery Stores are a great example on how they direct traffic at check out to put items in your line of site to buy.

Layout #2:

Here is another layout that is more of a rectangle design for the entrance.

If you need extra help to layout out your entrance, contact support, hire a consultant who can layout and design your user flow today.