Otter Waiver invoices can be retrieved at any time from the Billing Overview page.
I cannot see my latest invoice yet. When will it be available?
Invoices are generated for all pay-as-you-go and invoiced customers by the 10th of the following month.
Prior to your invoice being posted, you will see a notification advising invoices will be available by 10th.
I cannot view any invoices. What permissions do I need?
For help changing a user's access level, see How to modify team member access.
How far back can I view my invoices?
We do not delete old invoices for active accounts. Go to your Billing Overview and use the invoice month drop-down menu to select previous invoices.
How do I get my invoice by email?
Since pay-as-you-go customers pre-pay for their Otter Credits, we don't email their invoices by default.
Users can download these documents manually from the Billing Overview page on their Otter Dashboard (see above).