How do I download my invoice or receipt?

Otter Waiver invoices can be retrieved at any time from the Billing Overview page.

I cannot see my latest invoice yet. When will it be available?

Invoices are generated for all pay-as-you-go and invoiced customers by the 10th of the following month. 

Prior to your invoice being posted, you will see a notification advising invoices will be available by 10th.

I cannot view any invoices. What permissions do I need?

Only an organization's Administrator can access the Transaction Details page in the Dashboard to view invoices.

For help changing a user's access level, see How to modify team member access.

How far back can I view my invoices?

We do not delete old invoices for active accounts. Go to your Billing Overview and use the invoice month drop-down menu to select previous invoices.

How do I get my invoice by email?

Since pay-as-you-go customers pre-pay for their Otter Credits, we don't email their invoices by default.

Users can download these documents manually from the Billing Overview page on their Otter Dashboard (see above).