Why am I not receiving email notifications?

If you are not receiving email notifications from Otter Waiver, here are some possible reasons/solutions:

Possibility 1:

First, check to see if your email notifications are turned on.  

To do this, go to "Settings" > "Notifications."  

Make sure that all checkboxes are ticked for the notifications you want to receive and click "Save Preferences."

Possibility 2:

Second, if you're not receiving the notifications that you had previously saved as preferences, you should check what email address you have provided for notifications.

If you have more than one account with Otter Waiver, you may have sent your signature request from your second account, which means the notification email would be sent to the email address on your other account.

You can go to your documents page to make sure you sent the signature request from the account in question.

Possibility 3:

Finally, all e-mails will come from [e-mail]. It's possible your e-mail is bouncing e-mails from this address or sending them to spam.

Try adding [e-mail] to your e-mail contacts so our e-mails won't be directed to spam or bounced out.

If none of these suggestions applies or resolves your issue, e-mail us at [e-mail], and we'll check our e-mail logs to see if we can pinpoint the issue further!