Yes, you will be charged for text and carrier fees, even if a message is undeliverable. Here's how it works: When you send a message, it first goes through our carrier, then to the recipient's carrier, which checks if the message is deliverable.
To increase deliverability:
- Register for 10DLC compliance.
- Avoid uploading lists of customers who have yet to opt in.
- Have customers opt-in through keywords or forms.
How can I delete undeliverable customers?
To remove undeliverable customers, don't hesitate to contact firstname.lastname@example.org and request manual removal.
Will bounced text messages send after the next text campaign?
Yes, bounced messages will be sent again in the next text campaign unless customers opt-out or you request their removal from your account.