Do I get charged for bounced or undeliverable text messages?

Yes, you will be charged for text and carrier fees, even if a message is undeliverable. Here's how it works: When you send a message, it first goes through our carrier, then to the recipient's carrier, which checks if the message is deliverable.

To increase deliverability:

1. Register for 10DLC compliance.
2. Avoid uploading lists of customers who have yet to opt in.
3. Have customers opt-in through keywords or forms.

How can I delete undeliverable customers?

To remove undeliverable customers, don't hesitate to contact [e-mail] and request manual removal.

Will bounced text messages send after the next text campaign?

Yes, bounced messages will be sent again in the next text campaign unless customers opt-out or you request their removal from your account.