Why will I lose all roll-over waiver credits if I downgrade?

When you downgrade your plan or switch to storage, your accumulated waiver credits will be removed. However, it's important to note that OtterWaiver's rollover feature is designed for companies looking to save on yearly costs. If you have a surplus of credits, consider checking if your customers are re-signing each year. If not, that may be the reason for the high credit accumulation or you are in a plan that is to big for you.